LoopVideo

Terms of Service

Terms of service for LoopVideo
Last updated: October 2026

1. Introduction and Acceptance of Terms

Welcome to LoopVideo ("we", "us", "our"), an AI-powered video looping and processing platform available at loopvideo.app. By accessing or using our service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any of these terms, please do not use our service.

2. Description of Service

LoopVideo provides:

  • Free browser-based tools: Video preview, resize, crop, reverse, speed change, and GIF conversion that run locally in your browser.
  • AI seamless loop generation: AI-powered video transition generation that bridges the end of a video clip back to its start, consuming credits.
  • Credit packs and subscriptions: Paid plans that grant credits for watermark-free AI seamless loop exports.

LoopVideo is an independent interface that uses Kie for the current AI transition operation; the transition is generated with the Kling 2.5 Turbo image-to-video model. LoopVideo is not affiliated with or endorsed by Kie or Kling. Uploaded boundary frames and generated results are checked automatically for prohibited content as described in the Acceptable Use Policy. Users cannot enter a text prompt in this workflow; the service uses a fixed internal prompt only to direct the end-to-start transition.

3. User Accounts and Registration

  1. Account Creation: To access AI features, you must create an account with a valid email address or Google account. You must provide accurate and complete information during registration.

  2. Email Verification: Email-registered accounts must verify their email address before using AI generation features.

  3. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

  4. One Account Per Person: Each individual may maintain only one account. Creating multiple accounts to circumvent free usage limits or exploit refund policies is prohibited.

4. Free Usage

  • Browser-based tools (preview, resize, crop, reverse, speed, GIF) are free and do not require an account.
  • Each signed-in person receives one free AI seamless loop trial in total. The trial is limited per account, email address, IP address (network), and device fingerprint: once any of these has used the trial, no further free AI generations are available from that account, device, or network. Additional AI generations require paid credits.
  • Free AI results include a watermark. Watermark-free exports require paid credits.

5. Subscriptions and Billing

5.1 Subscription Plans

LoopVideo offers three subscription tiers: Lite, Pro, and Volume+, available as monthly or annual plans. Each plan grants a fixed number of AI credits per UTC calendar month.

5.2 Credit Packs

Credit packs are one-time purchases that do not auto-renew. Pack credits are valid for 365 days from the date of purchase.

5.3 Monthly Billing

Monthly subscriptions are billed automatically on each monthly renewal date. Credits are granted at the start of each UTC calendar month.

5.4 Annual Billing

Annual subscriptions are charged once per year at the time of purchase. To manage server resource costs, annual subscription credits are granted by UTC calendar month rather than all at once. The monthly credit amount matches the corresponding monthly plan.

5.5 Credit Expiration

  • Subscription credits: Expire at the end of each UTC calendar month. Unused subscription credits do not roll over to the next month.
  • Credit pack credits: Valid for 365 days from purchase.
  • First-purchase exception: If a subscription is first purchased on the last UTC day of a month, the initial credit grant remains valid through the end of the next UTC month.

5.6 Cancellation

You may cancel your subscription at any time from LoopVideo's Billing settings. When you use LoopVideo's in-product cancellation flow:

  • Automatic renewal stops immediately.
  • Your paid access remains available through the current billing period.
  • You will not be charged for subsequent billing periods.
  • No refund will be issued for the remaining portion of the current billing period.

The Waffo customer portal is also available from LoopVideo Billing settings. A Waffo cancellation always takes effect at the end of the current billing period. Upgrades and monthly-to-annual switches are confirmed on a Waffo-hosted page that shows the prorated amount before you pay.

Subscriptions purchased through Creem on or before October 13, 2026 can still be managed from Billing settings. A cancellation submitted through the Creem Customer Portal may take effect immediately under Creem's Portal rules.

5.7 Payment Processing

Payments are processed by Waffo (Waffo.com Limited) as merchant of record. Waffo handles buyer checkout, payment collection, applicable indirect taxes, and buyer receipts. By continuing to checkout, you agree to these LoopVideo Terms and the Waffo Buyer Terms.

LoopVideo remains responsible for product delivery and customer support. Purchases made through Creem on or before October 13, 2026 remain governed by the Creem Buyer Terms; prices, credits, and the refund policy below are the same for those purchases.

6. Refund Policy

6.1 General Rule

Due to the nature of digital services and the server compute costs incurred for AI generation, all purchases are generally non-refundable once credits have been consumed.

6.2 14-Day Money-Back Guarantee

A refund may be requested within 14 days of purchase, subject to all of the following conditions:

  1. First purchase only: The refund applies only to the user's first purchase of a specific plan or credit pack. Repeat purchases of the same product are not eligible.
  2. Zero credit consumption: The credits granted by the purchase must be completely unused. If any credits from the order have been consumed, the purchase is no longer refundable.
  3. Credit pack unused: For credit pack purchases, no credits from the pack may have been used.

6.3 Exceptions

In the following special circumstances, you may contact support for a manual review, regardless of the conditions in Section 6.2:

  1. System failure: Payment was successful but credits were not granted to your account, and our technical team confirms the credits cannot be issued.
  2. Duplicate charge: The same billing cycle was charged multiple times due to a payment gateway or system error. The excess amount will be refunded.

6.4 How to Request a Refund

  • Subscription and credit-pack refunds: Contact support@loopvideo.app with your order number for manual review.
  • Approved refunds will be returned to the original payment method. Processing time depends on Waffo (or, for earlier purchases, the original merchant of record).

6.5 Refund Effects

When a refund is approved:

  • The order is marked as refunded.
  • Any credits granted by that order are revoked (set to zero).
  • If the refunded order was a subscription, the subscription status may be updated accordingly.

7. AI Generation and Credits

  1. Credit consumption: Each watermark-free AI seamless loop export consumes one credit. The free AI trial (with watermark) does not consume credits and is limited to one use as described in Section 4.

  2. Failed generations: If an AI generation task fails due to a server-side error, the credit will be refunded to your account. Failures caused by invalid input (e.g., unsupported file format) do not qualify for credit refunds.

  3. Free trial restoration: If the free AI trial fails due to a server error, the trial is restored and can be used again.

8. Content and Intellectual Property

  1. Your content: You retain ownership of any video content you upload to LoopVideo. We do not claim ownership of your uploaded content.

  2. AI-generated content: AI-generated transition videos are provided for your use. The scope of permitted use depends on your account type:

    • Paid subscribers (subscription or credit pack): You may use generated content for both personal and commercial purposes.
    • Free users: You may use generated content for personal, non-commercial purposes only.
    • You are responsible for ensuring your use of generated content complies with applicable laws and does not infringe third-party rights.

  3. Content responsibility: You are solely responsible for the content you upload to LoopVideo. By uploading content, you represent and warrant that you have the necessary rights and permissions to use and process that content.

  4. Platform intellectual property: The LoopVideo platform, including its code, design, and branding, is protected under copyright law. You may not copy, modify, or redistribute our platform without authorization.

9. Prohibited Activities and Content

9.1 Prohibited Activities

You agree not to:

  • Create multiple accounts to circumvent free usage limits or exploit refund policies.
  • Attempt to reverse-engineer, decompile, or extract source code from our service.
  • Use automated tools to abuse our API or generation limits.
  • Resell or redistribute LoopVideo services without authorization.
  • Interfere with or disrupt the security or performance of the service.
  • Use the service for any purpose that violates applicable laws or regulations.

9.2 Prohibited Content

You agree not to upload or process content that:

  • Is illegal, infringing, or violates the rights of any third party.
  • Contains NSFW (not safe for work), sexually explicit, nude, or pornographic material.
  • Contains sexually suggestive material or nudity.
  • Enables face swap, deepfake, face manipulation, impersonation, or unauthorized use of a person's identity or likeness.
  • Promotes violence, hatred, discrimination, or harassment.
  • Is intended to deceive, defraud, or mislead others.
  • Contains malware, viruses, or other harmful code.
  • Infringes upon any copyright, trademark, or other intellectual property rights.

We reserve the right to block, remove, or restrict access to any content that violates these provisions. The detailed enforcement rules are in our Acceptable Use Policy.

9.3 Content Moderation and Reporting

Uploaded boundary frames are checked automatically before generation, and generated transitions are checked before delivery, as described in the Acceptable Use Policy. To report content that violates these Terms or the AUP, email support@loopvideo.app with the subject "Content report" and include the link, account, and reason. Our team reviews every report, responds to child-safety and other zero-tolerance reports within 24 hours and to other reports within three business days, and records the decision.

10. Privacy and Data Collection

LoopVideo collects the following types of data:

  • Account Information: Name, email address, and profile information provided during registration.
  • Usage Data: Interactions with our service, features accessed, and generation history.
  • Device Information: Device type, operating system, browser type, and device fingerprint (for abuse prevention).
  • Payment Information: Payment method details processed by our payment partner Waffo (and, for earlier purchases, Creem). We do not store full credit card numbers.
  • Cookies: Data that helps us enhance your experience with our service.

For more details, please refer to our Privacy Policy.

11. Third-Party Services

LoopVideo integrates with the following third-party services:

  • Waffo: Merchant-of-record payment processing, subscriptions, receipts, and applicable indirect taxes.
  • Creem: Merchant of record for subscriptions and orders purchased on or before October 13, 2026 only.
  • Kie API: AI video transition generation using boundary frames and a fixed internal prompt.
  • OpenAI: Automated content-safety checks of boundary frames and generated transitions.
  • Cloudflare R2: Temporary storage for boundary frames and generated transition clips.
  • FingerprintJS OSS: A browser-side library used to derive an abuse-prevention signal; LoopVideo stores a one-way hash rather than using a hosted FingerprintJS service.

Your use of these services through LoopVideo is subject to their respective terms of service.

12. Disclaimer of Warranties

The service is provided on an "as is" and "as available" basis. We make no warranties or representations about the accuracy, reliability, or availability of the service and disclaim all warranties to the fullest extent permitted by law. AI-generated content may vary in quality and is not guaranteed to meet specific expectations.

13. Limitation of Liability

To the fullest extent permitted by law, LoopVideo shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of or inability to use the service, including but not limited to damages for loss of profits, data, or other intangible losses.

14. Termination

We reserve the right to terminate or suspend your access to the service at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties. Upon termination, your right to use the service ceases immediately.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website. Your continued use of the service after any changes signifies your acceptance of the new terms. If you disagree with modified terms, you must stop using the service.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or the service will first be attempted to be resolved through good-faith negotiation. Fee disputes must be submitted within 60 days of the billing date.

17. Contact Information

If you have any questions about these Terms, please contact us at support@loopvideo.app.

By using LoopVideo, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.